Privacy Policy
We believe transparency builds trust. This policy explains exactly how salivaraeos handles your personal information when you use our business budget education services.
Information We Collect
When you interact with salivaraeos's educational services, we collect information that helps us provide better budget management training and support. Here's what we gather and why:
Contact Information
Your name, email address, phone number, and business address. We use this to communicate about your learning program, send course materials, and provide support when you need it.
Business Information
Details about your business size, industry, and current budget challenges. This helps us tailor our educational content to match your specific needs and experience level.
Learning Progress
Your course completion status, quiz results, and participation in discussions. We track this to ensure you're getting value from our programs and to identify areas where you might need extra support.
Website Usage
Information about how you navigate our site, which resources you access, and what content interests you most. This data helps us improve our educational materials and user experience.
How We Use Your Information
Your data serves specific purposes that directly benefit your learning experience. We don't use your information for unrelated marketing or sell it to third parties.
Educational Service Delivery
We use your contact information to send course materials, schedule one-on-one consultations, and notify you about program updates. Your business information helps our instructors provide relevant examples and case studies that apply to your industry.
Progress Tracking and Support
Learning data helps us identify when students might be struggling with particular concepts. If you haven't logged in for a while or scored low on assessments, we might reach out to offer additional resources or support.
Service Improvement
We analyze website usage patterns to understand which educational materials are most helpful and where students commonly get stuck. This helps us refine our curriculum and create better resources.
Information Sharing and Disclosure
salivaraeos operates on a principle of minimal sharing. We only share your information in specific circumstances that directly support your educational experience or are required by law.
Educational Partners
Some of our advanced courses involve guest instructors or industry experts. When relevant to your enrolled programs, we may share your name and business type with these partners to help them prepare appropriate content.
Service Providers
We work with trusted companies that help us deliver our services - email providers for course communications, assessment platforms for quizzes, and video hosting services for our educational content. These providers can only use your information to support our educational services.
Legal Requirements
Under Australian law, we may need to disclose information in response to valid legal requests, court orders, or to comply with regulatory requirements. We'll notify you about such requests unless legally prohibited from doing so.
Your Rights and Control
Australian privacy laws give you significant control over your personal information. Here's exactly what you can do and how to exercise these rights:
Access Your Information
You can request a complete copy of all personal information we hold about you. We'll provide this within 30 days, including details about how we've used your data and who we've shared it with.
Correct Inaccurate Information
Found an error in your profile or course records? Contact us and we'll correct it promptly. You can also update most information directly through your student account dashboard.
Request Deletion
You can ask us to delete your personal information, though we may need to keep some records for legal or educational accreditation purposes. We'll explain what we can and cannot delete when you make your request.
Restrict Processing
If you're concerned about how we're using your information, you can ask us to limit processing to specific purposes only - such as keeping your course completion certificates but stopping promotional communications.
Data Security Measures
Protecting your information isn't just a legal requirement - it's fundamental to maintaining trust with our students. We've implemented multiple layers of security:
- All data transmission uses SSL encryption
- Regular security audits and vulnerability testing
- Staff training on privacy and data handling
- Access controls limiting who can view your information
- Secure backup systems with encryption
- Incident response procedures for any security concerns
- Regular software updates and security patches
- Multi-factor authentication for administrative access
Data Retention and Deletion
We don't keep your information indefinitely. Our retention periods balance your privacy with legitimate educational and legal requirements:
Course and Learning Data
Active students: We keep your complete learning profile while you're enrolled in programs and for two years after completion to provide ongoing support and reference materials.
Completed programs: Course completion certificates and basic enrollment records are retained for seven years to meet Australian educational record-keeping requirements.
Inactive accounts: If you don't engage with our services for three years, we'll contact you about deleting non-essential data while preserving legally required records.
Cookies and Website Tracking
Our website uses cookies to enhance your learning experience and help us understand how students use our resources. You have control over these cookies:
Essential Cookies
These cookies are necessary for basic website functionality, like keeping you logged into your student account and remembering your course progress. You can't disable these while using our services.
Analytics Cookies
We use these to understand which educational resources are most popular and where students spend their time. This helps us improve our curriculum, but you can opt out through our cookie settings.
Preference Cookies
These remember your choices about video quality, interface preferences, and notification settings. Disabling them won't affect core functionality but may require you to reset preferences frequently.
International Data Transfers
Some of our educational technology providers are based outside Australia. When we transfer your data internationally, we ensure it receives equivalent protection:
We only work with providers in countries with adequate privacy laws or who have agreed to Australian-equivalent data protection standards. All international transfers are secured through binding contractual agreements that require the same privacy protections we provide domestically.
Changes to This Policy
Privacy laws and our services evolve over time. When we need to update this policy, we'll notify current students by email at least 30 days before changes take effect. For significant changes affecting how we use your data, we may request your renewed consent.
We maintain a change log showing what modifications we've made and when, which you can access through your student account or by contacting our privacy team.
Children's Privacy
Our educational services are designed for adult business owners and managers. We don't knowingly collect information from individuals under 18 years of age. If we discover we've collected information from a minor, we'll delete it promptly and notify the parent or guardian if possible.
Complaints and Concerns
If you're not satisfied with how we've handled your privacy concerns, you have several options:
First, contact our privacy officer directly using the information below. We aim to resolve most concerns within 15 business days. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.
Contact Our Privacy Team
Privacy Officer: Kestrel Marchetti
Email: privacy@salivaraeos.com
Phone: +61 2 4921 5798
Address: Ground Floor, 25/27 Darling St, Mitchell ACT 2911, Australia
Response Time: We acknowledge privacy inquiries within 2 business days and provide substantive responses within 15 business days.
Specific Rights Under Australian Privacy Law
The Privacy Act 1988 (Commonwealth) gives you specific rights regarding your personal information. As an Australian business, salivaraeos fully complies with these requirements:
Notifiable Data Breaches
If we experience a data breach that could result in serious harm, we'll notify affected individuals and the OAIC within 72 hours. We'll explain what happened, what information was involved, and what steps we're taking to address the situation.
Direct Marketing
We may send you information about new courses or educational resources that relate to your current programs. You can opt out of these communications at any time through the unsubscribe link in emails or by contacting our privacy team.
Credit Information
salivaraeos doesn't collect or use credit information as defined under Australian privacy law. All payment processing is handled by certified third-party providers who maintain their own privacy protections.
This privacy policy represents our commitment to protecting your personal information while providing valuable business education services. We believe that transparency and respect for privacy are essential foundations for the trusted relationships we build with our students.